Terms of use

These cover mervio.com.au and the Mervio service: the app accounting organisations and their teams use, the client portal, and the signing links we send. They are between ACSC Group Pty Ltd ("we") and the organisation that signs up ("you"). People an organisation invites, whether team members or clients, use Mervio under that organisation's account and agree to use it properly.

Your account

Whoever signs up must be allowed to act for the organisation. You decide who is on your team, what each person can see and which of your clients get a portal login, and you are responsible for what they do in Mervio. Every login needs a password and an authenticator code. Keep them to yourself, and tell us at [email protected] straight away if you think an account has been compromised.

Your data

The client records and documents you put into Mervio stay yours. You give us permission to store and process them only to run the service for you, as our privacy policy describes. You need the right to give them to us, which includes telling your clients how you handle their information and meeting your own obligations for tax file numbers. You can export everything whenever you want, and when you close your account it is deleted as the privacy policy sets out.

What Mervio is, and is not

Mervio is software that helps you run your practice. It does not give tax, legal or AML/CTF advice and it does not replace your professional judgement. It files documents and drafts emails, but your team reads and sends them. Risk assessments and screening are record-keeping tools, and whether they meet your obligations is for you to decide. Our legal templates are written by lawyers but are not legal advice to you.

Using it properly

Do not use Mervio for anything unlawful, try to reach another organisation's data, get around its security, test or load it without our written permission, or resell it. We can suspend access that puts the service or other organisations at risk, and we will tell you why.

Fees and payments

You pay the fees for your plan, as shown when you sign up or as we agree in writing. We give you at least 30 days' notice of a price change. If you collect payments from your clients through Mervio, you are the merchant of record, payouts go to your bank account through Stripe, and Stripe's own terms apply to that. We take a small fee on each payment, shown before you turn billing on.

Availability

We work to keep Mervio running, but we cannot promise it will never be unavailable or free of errors. Planned maintenance is announced in the app ahead of time where we can. Features change as the product develops, and we will tell you before we remove something you rely on.

Ending

You can close your organisation's account from its settings whenever you want. Nothing is deleted for 30 days, so you can take an export or change your mind. We can suspend or end the service if you seriously breach these terms or do not pay, after giving you notice and a chance to fix it where that is reasonable.

The Mervio name and software

The software, the site and the Mervio name are ours. Using the service gives you no rights in them beyond using it under these terms. If you send us feedback, we can use it without owing you anything.

Liability

Nothing here removes rights you have under the Australian Consumer Law. As far as the law allows, we are not liable for indirect or consequential loss, including lost profits, revenue or goodwill, and our total liability to you is capped at the fees you paid us in the 12 months before the claim.

The waitlist

Joining puts your email address on a list. It does not reserve you a place or commit either of us to anything, and you can unsubscribe whenever you want.

Changes

We may update these terms. If a change affects you, we email your organisation's owner at least 30 days before it applies.

Governing law

The laws of Victoria, Australia.